Windows surface diagnostic toolkit12/23/2023 See what options are available at Self-repair information for your Surface device. Microsoft has a range of parts available for purchase, which can be used for self-repair, benefiting you when devices are out of warranty. We've added options for you to repair your devices if you have technician level abilities and the tools to perform repairs on your own devices. If the service center associates are not able to resolve the issue, they could do a repair (in limited locations) or they can help facilitate sending your device to Microsoft for repair or replacement.Ĭurrently, the following countries have in-person support available: Service centers offer enhanced support including professional hardware inspection, troubleshooting, and system recovery. In some countries and regions, Microsoft now offers service centers that provide in-person support. Continue to Frequently asked questions for more info. Once an order is created, you’ll get a shipping address so you can send in your device. You can quickly check the health of your Surface drivers and firmware using the Surface app. Along with software updates for Windows 10 or Windows 11, it's important to make hardware updates, also known as updates for drivers and firmware. Depending on the product, the service offered may be a repair or a refurbished replacement. Updates keep your Surface performing its best. Through this process, you’ll find out if your Surface is in or out of warranty and how much it’ll cost, if applicable. If your device isn't listed, select Don't see your device? to register it, then follow the instructions to get service. If your device is already registered, select it and follow the instructions. If you decide to send it in, go to Device service and repair and sign in with your Microsoft account. The Microsoft Surface Diagnostic Toolkit executable file is less than 3 MB, which allows it to be distributed through email. If none of the previous solutions have resolved your issue, you can send in your Surface. The Microsoft Surface Diagnostic Toolkit is a small, portable diagnostic tool that runs through a suite of tests to diagnose the hardware of Surface devices.
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